The ShipStation Integration allows you to automatically sync orders, generate shipping labels, and display live carrier rates at checkout in your Ecommerce Store. Follow this guide to connect your ShipStation account with the Platform and streamline fulfillment.


? Important: Shipstation Setup Checklist

Please check this article for the setup checklist for Shipstation: 

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Step 1: Install ShipStation Integration

  1. Navigate to the App Marketplace (or Integrations Page) in your sub-account.

  2. Search for ShipStation Integration by Hair Pro 360.

  3. Click View App → Install.



Step 2: Connect Your ShipStation Account

  1. Go to the Settings tab in the ShipStation app inside the Platform.

  2. Enter your ShipStation Live API Key and API Secret.

  3. Click Connect.

⚠️ Important: Use the Live Token only. Test tokens are not supported.



Step 3: Complete the Setup Checklist

Before connecting, ensure the following requirements are met in your ShipStation account:

Once completed, check the boxes and click Connect.



Step 4: Add Shipping Options

After connecting, configure shipping options to enable live rates:

  1. Click + Add Shipping Option.

  2. Enter a Shipping Option Name (this will display at checkout).

  3. Select one or more carrier services (e.g., USPS Priority Mail, UPS Ground, FedEx 2Day).

  4. Set a Fallback Value (flat rate used if live rates are unavailable).

  5. Click Create.

Your configured shipping methods will now display in the checkout process.



Step 5: Test the Checkout Flow

  1. Go to your store’s Checkout Page.

  2. Add a product to cart and proceed to the shipping step.

  3. The ShipStation-powered live rates will display (with fallback rates applied if needed).



Step 6: Fulfillment & Tracking

(Refer to Screenshot: Orders in ShipStation + Fulfillment in Platform)



Key Notes